OK, I've ordered a chapter online... Now what?

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OK, I've ordered a chapter online... Now what?

Postby TheNifty » April 24th, 2009, 3:05 am

I just bought Chapter 39 using Paypal, now how do I read it? Will I be emailed a link to download it or something?
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Re: OK, I've ordered a chapter online... Now what?

Postby Imp-Chan » April 24th, 2009, 3:24 am

If you log into your account in the store and look at your information there, you should see the order, and viewing it will show a place where you can download the chapter.

^-^'
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Re: OK, I've ordered a chapter online... Now what?

Postby TheNifty » April 24th, 2009, 3:41 am

If I view the order information it just looks like this: http://img.photobucket.com/albums/v621/ ... itled2.jpg.

Clicking the "download" button on the side bar just takes me back to the store.
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Re: OK, I've ordered a chapter online... Now what?

Postby Wintrow » April 24th, 2009, 10:51 am

I'm having the same trouble finding out where to download. :(

Ninja edit-
Ah, it's still "processing". Its the same in your screenshot. I guess I'll wait a bit more then :)

Edit 2:
The link to chapter 39 on the front page of Errant Story doesn't work anymore.
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Re: OK, I've ordered a chapter online... Now what?

Postby Imp-Chan » April 24th, 2009, 1:22 pm

Hmm... curiouser and curiouser.

We recently updated the shopping cart software, and since it's kind of a mess it broke a lot of stuff for us. We thought we had fixed it all, but clearly that wasn't the case. I think I may have figured out the download issue... please let me know if logging in to download works now.

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Re: OK, I've ordered a chapter online... Now what?

Postby TheNifty » April 24th, 2009, 1:45 pm

It still says "processing"
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Re: OK, I've ordered a chapter online... Now what?

Postby Imp-Chan » April 24th, 2009, 2:29 pm

That's the order status, it's just a label that tells us what needs to be shipped or not, and it shouldn't be affecting your ability to complete the download. We change the status of an order manually, so it won't update until we do the shipping tonight. Were you able to go to the order summary and download the product?

Edit: Hmm. It seems that your orders did not attach the download files in the same way that previous orders did, the files aren't showing up in the order at all. I am now past the point where I can solve this riddle, so will forward it on to our systems guy. In the meantime, I have a list of what you each ordered, and will use the store system to e-mail you links to the products so you don't have to wait.

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Re: OK, I've ordered a chapter online... Now what?

Postby Wintrow » April 24th, 2009, 3:14 pm

One more bug. When I bought chapter 38 a few hours ago there was no shipping fee. (It's a download after all).
Now, when I go to the checkout after putting chapter 39 in my basket I have to pay a shipping fee of $8.13 or $44.00.

So I'll wait with buying chapter 39 untill tomorrow or whenever its fixed. :)

Also, I donated :) the low total this late in the month makes me sad. :cry:
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Re: OK, I've ordered a chapter online... Now what?

Postby kaitou » April 24th, 2009, 5:34 pm

OK, I've found the bug in the cart regarding downloads and am in the process of fixing it.
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Re: OK, I've ordered a chapter online... Now what?

Postby kaitou » April 24th, 2009, 5:46 pm

OK, bug fixed. Store is open, again.

For those of you who had problems before, if you still have the items in your cart when you log back in, you may have to drop them and then re-add them in order to proceed.
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